Lesson #2

Lesson #2: Be Prepared to Network Anywhere
So today at work, I decided not to bring my lunch and have lunch at one of my favorite eateries.....Chipotle (sidenote: Chipotle, next to God, is always consistent in taste, content, and the servers never put more on my burritos than I can bare). So while walking into Chipotle, this guy got out of a Mercedes and began walking behind me. Being the polite guy that I am, I held the door open for him and we stood next to each other in line. The lunch line in Chipotle was ridicously long as usual, so to kill time I turned around and asked the guy "what do you do for a living?" He responded, "I run a prepaid legal service business and (I forgot) business in PA."
After talking in line about our backgrounds, we decided to exchange information and he told me that his company was looking to hire a few employees, and that I should call him if I was interested. So the lesson for today is..... to always be prepared to network, have a short sentence in your head about yourself so that you can be ready to sell yourself when time calls. Finally if you see someone who looks relatively successful, don't be afraid to ask them "what is it that you do?"

Sidenote: Life is not fair, but God is....Idk that just came to me as I was typing.

Lesson #1

Lesson #1: Confidence is key
When I became an employee at Liberty it was expected of me to do following: 1) to save the company money in our negotiates with claimants and attorneys, 2) mitigate our losses by handling each claim fairly and accurately; and 3) provide the best customer service possible to people who have had THE worst day possible by the time you have the opportunity to speak with them. Now all the things that I have mentioned I don't have a problem doing, however, there is one major detail I neglected to add.....I'm a new employee and when you have to tell someone that their car is totaled they could careless about the fact that this is your first REAL job out of college.

So today after I got off the phone with a claimant who practically destroyed my self-esteem and told me that I failed at life, I emerged from my fetal-like position and asked one of the trainers, "What does it take to make it in this job?" He looks at me and simply replies, "Confidence. Even though I supervise you, you ultimately make the decisions here." (Umm...Jesus, was that a parable or something) He continued with, "You gotta remember that confidence is the internal trust we have in ourselves or others and even though it may appear that you're failing, you're still building. So take confidence in the fact that you are building experience and endurance. I'm telling you, unless you have confidence in your decisions, you won't have trust in yourself. So instead of quaking everytime this woman bombs you out, you need to trust your training and tell her 'Miss I don't specialize in rentals and appraisals, I handle bodily injury so unless your talking about doctors, or chiropractors, I can't help you with issues revolving around the fact that your car is still in the shop.'"

So with his advice swimming in my head, I bravely marched back to my phone called the claimant and repeated everything the trainer had said and.......she cursed me out and told me that my promises meant nothing and then she proceeded to hang up on me. Sigh. So despite the fact that my self-esteem was in the trash can next to my desk I learned a valuable lesson, regardless of how inexperience I may feel I still need to have confidence in the fact that I have been trained to do my job which makes me qualified to some degree, and that everyday my confidence is allowing me to build/create something for the future. What am I building? Honestly I don't know, but the sounds of construction keeps me coming back to work.

Introduction

In the Beginning...
Everyday our lives are filled with triumphs and setbacks, revelations and restorations, joys and sorrows. But it’s how we use what we've learned from those moments, which ultimately shape our journey in life. The purpose of this blog is just to share stuff that I learn everyday. Also I was watching an episode of Run's House and figured if Diggy can blog about shoes and clothes, and he's like 10, so why can't I, blog that is.